Bob Dorfman, a franchisee for Five Guys restaurants, told the paper that he thought his trainers were joking when they handed him a spatula and told him to man the grill, but they weren't. The former president of a major company sweat through it and gained a new perspective on his work.
Experts told the paper that the back-and-forth input can work both ways in many franchises.
"The most successful companies are ones that listen to their franchisees and allow them to have input into the overall operations," Alisa Harrison, vice president of communications and marketing for the International Franchise Association, told the paper.
"Some of our best suggestions for improvement and innovation have come from our franchisees who are on the frontline of our operations," reflected Liberty Tax Service CEO and Founder John Hewitt. "To stay competitive, we must keep all channels of commuication open between our stakeholders, managers, franchisees and employees."
Franchises do offer entrepreneurs a much lower-risk venture compared with a traditional small business opportunity. The U.S. Small Business Administration says that franchises have a failure rate six times less than other companies.
The Liberty Tax Service franchise opportunity is #9 on the fastest growing franchises list of the 2010 Entrepreneur “Franchise 500.” Our tax franchise is an affordable and viable business choice. Each office provides thorough, computerized tax preparation coupled with superior customer service. For the best small business opportunity in the income tax franchise industry, choose Liberty!