Lindenmayer says that despite what franchisees may think, a franchise won't deliberately make a decision that will hurt either its brand or any of its locations. It's OK to disagree, he says, but entrepreneurs should try to give the company the "benefit of the doubt."
When franchisees don't understand the reasoning for a decision, Lindenmayer says they shouldn't be afraid to speak up, since they made a significant investment in the business. In this situation, the franchisor and franchisee should work together to understand what other issues may be affecting a negative opinion about the decision.
Both of these steps are part of maintaining a working relationship. Franchising magazine says that both parties need to communicate and share their differences better in order to keep one problem from growing into many problems further down the line.
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